This Cancellation Policy explains how to cancel a subscription, project, consulting appointment or other service supplied by ANVEXIQ TECHNOLOGIES (PTY) LTD (“ANVEXIQ”, “we”, “us” or “our”). It forms part of our Terms & Conditions and should be read with the applicable quotation, order, subscription terms or statement of work.
We do not apply one notice period to every customer. The applicable terms depend on the type of agreement, whether you are a consumer and the law that applies. A month-to-month business subscription is not treated the same as a fixed-term consumer agreement.
1. How to request cancellation
Please send a cancellation request to info@anvexiq.co.za with the subject “Cancellation request” and include:
- your name, company and contact details;
- the subscription, invoice, order or project reference;
- the service or agreement you want to cancel;
- the date from which you want the cancellation to take effect; and
- any access, export or handover request you want us to consider.
We will acknowledge the request and confirm the effective date, any amount still due and any steps needed to close the service. A cancellation is not treated as complete until we have confirmed it in writing, but we will not delay confirmation without a reasonable reason.
2. Month-to-month subscriptions
Where a SaaS or other subscription runs month to month, you may cancel it by giving us notice before the next renewal date stated in the applicable order or checkout. Unless the subscription terms say otherwise, the cancellation takes effect at the end of the current paid billing period. You will retain access for the period you have paid for, subject to the service terms and any lawful suspension.
We do not require a 20-business-day notice period for an ordinary month-to-month subscription. Any notice period that applies will be the period stated in the applicable subscription terms or required by law.
Cancellation stops future renewal charges. It does not automatically refund fees for a period already used or due, except where the law, the subscription terms or our Refund Policy provide for a refund or credit.
3. Fixed-term agreements and consumer rights
Where a fixed-term agreement is governed by the Consumer Protection Act, 2008, the Act’s rules on cancellation, notice and reasonable cancellation charges apply. A consumer may have a right to cancel a fixed-term agreement on the notice required by that Act, and any cancellation charge must be reasonable and connected to the actual costs or commitments caused by the cancellation.
This does not mean that every customer must give 20 business days’ notice. That statutory framework is not automatically imported into an ordinary month-to-month SaaS plan or a business-to-business agreement. The applicable agreement and mandatory law determine the position.
If you believe a fixed-term consumer agreement applies, tell us when you request cancellation so that we can apply the correct process and explain any charge before it is deducted.
4. SaaS renewals and termination
Where a subscription renews automatically, the renewal frequency and cancellation route will be disclosed in the applicable order or checkout. You should cancel before the renewal date to avoid a renewal charge. If you cancel after a renewal has been processed, we will assess the request under the subscription terms, the Refund Policy and applicable law.
We may suspend or terminate a subscription for material breach, unlawful use, a security risk or non-payment of an undisputed amount after notice where required. If we terminate for a reason not caused by you, we will deal with any prepaid but unperformed period fairly and in accordance with the agreement and the law.
5. Custom project cancellation
You may cancel a custom software, implementation or integration project by written notice. We will stop new work within a reasonable time after receiving the request and reconcile the project.
The reconciliation will take into account:
- work performed and deliverables provided before cancellation;
- approved milestones and work accepted or put into use;
- third-party licences, subscriptions, deposits or commitments properly incurred for the project;
- reasonable costs of winding down the work; and
- any amount already paid.
We will not impose an arbitrary cancellation penalty or retain an amount merely because the project is cancelled. Any amount claimed must be supported by the work or commitments involved. If work was prepaid but not performed and no proper committed cost applies, we will refund or credit that portion in accordance with the Refund Policy.
6. Consulting and implementation appointments
You may cancel or ask to reschedule a consulting or implementation appointment by emailing us as soon as possible. Work already performed and expenses properly incurred before the cancellation remain payable. If you prepaid for an appointment that we agree to cancel before performance, we will offer a replacement appointment or a refund or credit for the unperformed service, subject to any reasonable committed cost.
If we need to cancel or reschedule an appointment for reasons within our control, we will offer a reasonable alternative date or a refund or credit for the unperformed service.
7. Work already completed and committed expenses
Cancellation does not erase obligations for work already performed or commitments properly made before the effective date. We will provide a clear reconciliation on request, distinguishing between completed work, work in progress, third-party costs and amounts that can be refunded or credited.
If you cancel a service after a third-party provider has charged a non-cancellable fee on your instructions, that fee may be payable by you. We will not characterise an ordinary business cost as a penalty, and we will not deduct an amount that is not supported by the agreement or the law.
8. Data access and export
Where a service provides a data export or handover function, we will explain how to use it and the period for which it remains available after cancellation. The public website does not currently provide a self-service customer data export; you may request access to personal information using the Privacy Policy contact route.
After termination, we will retain and delete information in accordance with the Privacy Policy, the applicable agreement and legal obligations. A legal hold, dispute or statutory retention requirement may limit deletion for a period. We will not promise a specific export period where the service or agreement does not provide one.
9. Outstanding payments
Cancellation does not cancel amounts already due for services performed, deliverables supplied, commitments properly incurred or periods already used. We will issue a final reconciliation or invoice where needed. Any disputed amount should be raised promptly so that it can be reviewed.
If you have paid in advance and a credit is due after reconciliation, we will apply it against outstanding amounts or refund it in accordance with the Refund Policy and applicable law.
10. Written confirmation
We will confirm the cancellation in writing, including the effective date, the services affected, any final amount due or credit and any data or access steps. Please retain that confirmation. If you do not receive it within a reasonable time, contact us again using the details below.
11. Statutory cooling-off rights
Qualifying electronic transactions may be subject to a cooling-off right under the Electronic Communications and Transactions Act, 2002. The right, the period and the exceptions depend on the transaction and the law. Where a cooling-off right applies, you may cancel the transaction in the manner and within the period required by law, and we will process the cancellation and any refund accordingly.
Consumer fixed-term agreements may also carry cancellation rights under the Consumer Protection Act, 2008. Some goods, services, digital content or transactions are excluded from cooling-off rights by law, or the right may end once performance has begun with your consent. We will not rely on an exception unless it actually applies.
12. Contact
Questions about cancellation may be sent to info@anvexiq.co.za or by telephone to +27 82 529 2885. Our business address is 27 La Silvanetta, Van Belkum Street, Trichardt, Mpumalanga, 2302, South Africa.
Please also read our Terms & Conditions, Privacy Policy and Refund Policy.