These Terms & Conditions govern your use of the ANVEXIQ Technologies website at https://anvexiq.co.za and the supply of services by ANVEXIQ TECHNOLOGIES (PTY) LTD (“ANVEXIQ”, “we”, “us” or “our”). They apply together with any quotation, proposal, order, statement of work, subscription terms or other written agreement we conclude with you.
1. Who we are
The supplier of the website and services is ANVEXIQ TECHNOLOGIES (PTY) LTD, a company registered in South Africa with registration number 2026/898699/07.
- Business address: 27 La Silvanetta, Van Belkum Street, Trichardt, Mpumalanga, 2302, South Africa
- Telephone: +27 82 529 2885
- Email: info@anvexiq.co.za
- VAT: Not VAT registered. No VAT is currently charged.
- Information Officer: Angel Jacobs
Please use the email address above for contractual notices, billing questions, complaints and legal correspondence. We may also communicate through the contact details you provide to us.
2. Acceptance of these terms
By accessing the website, submitting an enquiry, requesting a quotation, placing an order, using a service or accepting a proposal that refers to these terms, you agree to these terms. If you do not agree, you should not use the website or the relevant service.
If you accept these terms on behalf of a company or other organisation, you confirm that you have authority to bind that organisation. If you do not have that authority, you must not accept on its behalf.
3. Website content and product status
The website describes ANVEXIQ’s capabilities and products. Content is provided for general information. It is not a binding quotation, an offer capable of acceptance, a delivery commitment or a guarantee of a particular business outcome.
GoSimpla is in development. Demonstrations, screenshots, simulations and sample workflows are illustrative unless a separate written agreement says otherwise. They do not mean that every illustrated feature is available, that a release date is fixed or that a product is ready for production use.
We may correct errors, update content and change the website without notice. Changes do not affect rights and obligations already agreed in a signed or otherwise accepted contract.
4. Products and services
ANVEXIQ provides or intends to provide:
- custom software and web development;
- AI systems, intelligent automation and workflow implementation;
- SaaS products and subscriptions, including GoSimpla;
- software implementation, configuration and integration;
- technical consulting, support and maintenance;
- business process automation; and
- related technical and professional services.
The scope of any particular engagement is the scope recorded in the applicable quotation, proposal, statement of work or order. General descriptions on the website do not enlarge that scope.
5. Quotes, proposals and project agreements
A quotation or proposal is an invitation to engage, not a binding offer, unless we expressly state otherwise. It is valid for the period stated in it or, if no period is stated, until we withdraw or replace it.
A project begins only when the parties have agreed the scope, fees, payment arrangements and any special terms in writing, and any required deposit or first payment has been received. Changes to scope, timeline, assumptions or deliverables must be agreed in writing and may change the fees and schedule.
Estimates are made using the information available at the time. They are not guarantees unless the agreement expressly says so. We will tell you if information discovered during the work materially affects the estimate.
6. Customer obligations
You agree to:
- provide accurate, complete and timely information, access, approvals, content and materials reasonably required for the work;
- ensure that you have the rights and permissions needed for any data, content, software, credentials or third-party access you provide;
- appoint a person with authority to give instructions and approvals;
- follow reasonable security, access and acceptable-use instructions; and
- comply with applicable law, including privacy and consumer law, in your use of the services and in the data you submit.
Delays or defects caused by incomplete information, unavailable third parties or instructions that differ from the agreed scope are not ANVEXIQ defaults, but we will work with you to resolve them.
7. Accounts, access and security
The public website does not currently offer general customer accounts or a customer login. Support access is provided through a browser-scoped access mechanism described in the Privacy Policy.
If a service provides an account, you must keep credentials confidential, use the account only for authorised purposes and tell us promptly if you suspect unauthorised access. You are responsible for activity carried out through your account where you have not kept it secure. We may suspend access to protect the service, our users or third parties.
8. Pricing, payment and invoicing
Prices are quoted in South African rand unless the quotation or invoice states another currency. The applicable price is the price in the accepted quotation, order or invoice. Because ANVEXIQ TECHNOLOGIES (PTY) LTD is currently not vat registered, no VAT is charged. If our VAT status changes, the applicable price and invoice will state the VAT treatment.
Payment methods, payment dates and invoicing arrangements are set out in the applicable quotation, subscription terms or invoice. Unless agreed otherwise, work may be invoiced in advance, on milestones or on completion. You must pay undisputed invoices by the stated due date.
If a payment is made through a third-party payment provider, the provider may charge its own fees and apply its own terms. We do not store full payment-card details on this website.
9. Third-party payment processors, including PayFast
Where we accept an online payment, we may use PayFast or another reputable payment processor. PayFast processes payment information under its own terms and privacy policy. We receive the information needed to confirm and administer the transaction, such as a payment reference and status; we do not control the processor’s systems or processing times.
You are responsible for the accuracy of the information you provide to a payment processor and for complying with its terms. If a payment fails, is reversed or is disputed, we may suspend the affected service while the matter is investigated, without prejudice to your statutory rights.
10. SaaS subscriptions and renewals
Where we offer a SaaS subscription, the subscription terms, included features, usage limits, fees, billing frequency and minimum term will be stated in the applicable order, checkout or service schedule. A subscription does not renew automatically unless the applicable order or checkout clearly says that it does.
If a subscription renews automatically, we will disclose the renewal frequency and the cancellation route before you pay. You may cancel in accordance with the Cancellation Policy. Cancellation does not automatically entitle you to a refund of fees already due, except where the law or the applicable subscription terms require one.
We may change subscription features or fees for a future renewal by giving reasonable notice where required by law or the subscription terms. Changes do not apply retrospectively to a period you have already paid for unless you agree.
11. Custom development and project deliverables
Custom development is delivered against the agreed scope, assumptions, milestones and acceptance process. You must review deliverables and provide acceptance, rejection or requested corrections within the period reasonably required by the project. A deliverable is accepted when you confirm acceptance, use it in production, or fail to raise a material non-conformity after a reasonable opportunity to review it.
We will correct material non-conformities that are within the agreed scope and reported within the agreed acceptance or warranty period. New requirements, changes to third-party systems and work outside the agreed scope are handled as changes.
Unless a written agreement says otherwise, project timelines are estimates. We are not responsible for delays caused by third-party services, your systems, your failure to provide required information or events outside our reasonable control.
12. Intellectual property and licensing
ANVEXIQ and its licensors own all rights in the website, branding, pre-existing software, tools, templates, know-how, documentation and other materials we make available, except to the extent a written agreement says otherwise.
You retain ownership of the data and content you provide. You grant us the rights needed to use that material to perform the services and to operate the website. You must not provide material that infringes another person’s rights or that you are not authorised to use.
Ownership of project-specific deliverables and the licence terms for ANVEXIQ components are set out in the applicable project agreement. Unless that agreement expressly transfers ownership, we grant you a non-exclusive, non-transferable licence to use the deliverables for your internal business purposes. Third-party software and open-source components remain subject to their own licences.
13. Confidentiality
Each party may receive confidential information from the other. The receiving party must use it only for the purposes of the engagement, protect it with reasonable care and disclose it only to personnel or advisers who need it and are bound by confidentiality obligations.
Confidentiality does not apply to information that is publicly available without breach, independently developed, lawfully received from a third party without restriction, or required to be disclosed by law or a competent authority. Where disclosure is required, the disclosing party will give reasonable notice where lawful.
14. Acceptable use
You must not use the website or services to:
- break any law or infringe any person’s rights;
- gain unauthorised access to a system, account, network or data;
- introduce malware, harmful code or a denial-of-service attack;
- send spam, phishing messages or deceptive content;
- interfere with the operation, security or integrity of the website or services; or
- misrepresent your identity, authority or affiliation.
We may investigate suspected misuse, preserve relevant records and report conduct to the appropriate authorities where required or permitted by law.
15. Third-party integrations and AI-generated outputs
Services may connect to third-party platforms, APIs, hosting providers, payment processors and AI providers. Those services are governed by their own terms and privacy policies. We do not control their availability, output, security or changes, and we are not responsible for a third party’s acts or omissions beyond our reasonable control.
AI-assisted features can produce incomplete, inaccurate or unexpected output. Output is not professional, legal, financial or other regulated advice. You must review AI-generated material before relying on it or using it in a business process, and a human must approve any action that modifies data or communicates externally. We do not guarantee that AI output will be error-free or fit for a particular purpose.
16. Service availability and maintenance
We aim to provide dependable services, but we do not promise uninterrupted or error-free availability unless a separate written service-level agreement says so. We may perform maintenance, apply security updates, change infrastructure or suspend a service temporarily for operational reasons.
We are not responsible for downtime or loss caused by your equipment, your network, third-party providers, force majeure or events outside our reasonable control. Where a service-level agreement applies, its remedies apply instead of any inconsistent statement in these terms.
17. Warranties and limitations of liability
We will perform services with reasonable skill and care and in accordance with the applicable agreement and law. Subject to that, and to the maximum extent permitted by law, the website and services are provided without additional warranties, representations or guarantees, whether express or implied.
To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity or loss of data, however arising. Any limitation of liability in a project or subscription agreement applies to that agreement.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, intentional misconduct, death or personal injury caused by negligence, or any consumer right that may not be waived. If a limitation is found unenforceable, the remaining provisions continue to apply.
18. Suspension and termination
We may suspend or terminate access to a service or an engagement if you materially breach these terms or the applicable agreement, use the service unlawfully or in a way that creates a security or legal risk, or fail to pay an undisputed amount due, after giving notice where it is reasonable and lawful to do so.
You may terminate an engagement in accordance with its terms and the Cancellation Policy. On termination, you remain responsible for fees for work performed and commitments properly incurred before termination. Provisions that by their nature should survive termination, including confidentiality, intellectual property, payment and liability provisions, continue to apply.
19. Complaints and dispute resolution
If you are unhappy with a service, please contact us first at info@anvexiq.co.za with the relevant reference and a clear description of the issue. We will acknowledge the complaint and try to resolve it promptly and in good faith.
If a dispute cannot be resolved through discussion, the parties may use a mediation or dispute-resolution process agreed in writing, or approach a court or statutory body with jurisdiction. Nothing in this section prevents you from exercising a right to approach a consumer authority or court where the law allows.
20. Governing law
These terms are governed by the laws of the Republic of South Africa. Subject to any mandatory consumer rights or agreed dispute process, the courts of South Africa have jurisdiction over disputes arising from these terms or the services.
21. Consumer statutory rights
If you are a consumer, the Consumer Protection Act, 2008 may apply to the supply of goods or services. Depending on the transaction, the Electronic Communications and Transactions Act, 2002 may also apply, including cooling-off rights for qualifying electronic transactions. Nothing in these terms is intended to limit a right you have under those laws, including rights relating to defective services, unfair terms, cancellation or refunds.
Where a provision of these terms is unfair, unreasonable or otherwise unenforceable against a consumer, it will not apply to that consumer to the extent required by law, and the rest of the terms will remain in force.
22. Changes to these terms
We may update these terms when our services, legal obligations or operating practices change. The current version will be published on this page with its effective date. Changes apply to future use and future agreements; they do not retrospectively change an agreement already accepted unless the law requires otherwise or the parties agree.
Questions about these terms may be sent to info@anvexiq.co.za or to the business address above. Please also read our Privacy Policy, Refund Policy and Cancellation Policy.